Privacy Policy
Last updated: 3 June 2026
SEND and Beyond Ltd is committed to protecting your privacy and handling your personal information carefully, lawfully and transparently.
This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, how long we keep it, and your rights.
1. Who we are
SEND and Beyond Ltd provides SEND consultancy, advocacy, training, disability-related support and related services for families, carers, schools, professionals and organisations.
Business name: SEND and Beyond Ltd
Website: www.sendandbeyond.co.uk
Email: hello@sendandbeyond.co.uk
For any privacy-related questions, please contact us using the email address above.
2. What information we may collect
We may collect and process information including:
your name;
email address;
phone number;
address, where needed;
details you provide through contact forms, enquiry forms, booking forms or emails;
information about the person or family member needing support;
information about SEND, disability, education, health, care, benefits or support needs where you choose to provide it;
appointment, consultation and service information;
payment and invoice details;
website and communication data, such as form submissions and email preferences.
We only ask for information that is relevant to the enquiry, service or support being provided.
3. How we collect your information
We may collect information when you:
complete a form on our website;
book a call or consultation;
email, phone or message us;
subscribe to our newsletter or updates;
attend training or events;
become a client;
are referred to us by another professional or organisation, where appropriate.
4. Why we use your information
We may use your information to:
respond to enquiries;
arrange calls, consultations or meetings;
provide SEND, advocacy, training or support services;
prepare documents, advice, reports or guidance where agreed;
manage bookings, invoices and payments;
send newsletters, resources or updates where you have agreed to receive them;
improve our services and website;
meet legal, accounting, safeguarding, insurance or regulatory obligations.
5. Our lawful basis for using your information
Depending on the situation, we may rely on one or more lawful bases under UK data protection law, including:
Consent — for example, where you sign up to receive newsletters or email updates.
Contract — where we need to use your information to provide a service you have requested.
Legitimate interests — for example, to respond to business enquiries, manage professional relationships, improve services, or keep appropriate records.
Legal obligation — where we need to keep records for tax, accounting, safeguarding, legal or regulatory reasons.
Vital interests or safeguarding reasons — in rare situations where information may need to be shared to protect someone from serious harm.
Where we rely on consent, you can withdraw your consent at any time.
6. Special category information
Because of the nature of our work, you may choose to provide information about health, disability, neurodivergence, education, care needs or family circumstances.
We only use this information where it is necessary for the service, enquiry or support being provided, or where you have clearly chosen to provide it to us.
7. Newsletters and marketing emails
If you sign up to receive updates, newsletters, resources or training information, we will use your email address to send relevant SEND and Beyond communications.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
We do not sell your personal information.
8. Who we may share information with
We may share information where necessary with:
professionals or organisations involved in your case, where you have asked us to do so;
service providers who help us run the business, such as website, email, booking, accounting or cloud storage providers;
legal, accounting, insurance or professional advisers where needed;
safeguarding, statutory or regulatory bodies where required or where there is a serious concern;
another organisation where you have specifically asked us to liaise with them.
We only share what is necessary and appropriate.
9. How long we keep information
We keep personal information only for as long as necessary for the reason it was collected, including legal, accounting, safeguarding, insurance or professional record-keeping purposes.
Where information is no longer needed, we will delete it securely or anonymise it where appropriate.
10. How we keep information safe
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
This may include password protection, secure systems, limited access, careful file management and secure storage.
11. Your rights
You have rights under data protection law, including the right to:
access the personal information we hold about you;
ask us to correct inaccurate information;
ask us to delete information in certain circumstances;
ask us to restrict how we use your information;
object to certain types of processing;
withdraw consent where we rely on consent;
ask for a copy of your information in a portable format in certain circumstances.
To exercise these rights, please contact us.
12. Complaints
If you are unhappy with how we handle your information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
Website: www.ico.org.uk
13. Updates to this policy
We may update this Privacy Policy from time to time. The latest version will be available on this website.